What Makes a Customer Give a Bad Review?

Something I wanted to discuss today was bad reviews of roofers. We are fortunate to not have any customers who were dissatisfied with our work and felt they needed to get online and bash our good name. But unfortunately, this is a common practice in the roofing industry. And I wanted to disspell the myth that all roofers are bad guys who can’t be trusted. In fact, most of us are reputable, hard-working individuals who want to help the customer.

We know roofing or gutter cleaning or repair is the last thing you want to spend money on. But we also know how important it is. We don’t want to cut corners because it will mean problems down the line. Often, customers don’t realize when they choose the cheapest alternative, it ends up being more expensive in the long term. Sometimes, this causes customers to feel the need to write a bad review on how a contractor was trying to coerce them into spending more money.

Another thing many customers don’t think of is we risk our lives every time we step onto a roof. Whether we are repairing a damaged roof or shoveling snow in the dead of winter, there is always a risk of falling or hurting ourselves severely. We have to protect ourselves, and your home. Just by climbing up on a ladder we risk ending our careers and hurting our families. When we make a specific recommendation, we know what is right for the job, and to get it done safely and efficiently.

However, you should always be thorough in your research and not just let anyone crawl around on your home. Some questions you might want to ask a potential contractor you are considering:

– If you have a bad review, why did you receive it? Was there a legitmate reason?

– What did you do to resolve the situation?

– What provisions do you have in place to resolve any disputes?

We have been in business for over twenty years and seen all types of customer situations. That is why we are fully insured with comprehensive liability and workmen’s comp through our insurer Marshall & Diggins. This is not just to protect us, but our customers and their property.

Of course numerous bad reviews might mean that contractor doesn’t take their business seriously, and you should be careful hiring them. But do a little research, and you will be able to tell the reputable roofers from the rest of the pack.