Category Archives: Roofing

A Perfect 10 from the BBB

We are very proud to have received a Net Promoter Score of 100% from the BBB.
Based on our commitment to customer service and 36 consecutive months with zero consumer complaints, we have earned a Net Promoter score of 100%. This means that of all the customers we service, they would not only continue to use our services, but recommend us to a friend or neighbor. We are also proud to be ranked considerably higher than the industry standard for Gutter Cleaning and Roofing at 88%.

Below is the Better Business Bureau’s description of what a Net Promoter Score means for a business.

Your BBB Net Promoter Score (NPS)
netpromter.com details that NPS is based on the fundamental perspective that every business’s customers can be divided into three categories: Promoters, Passives, and Detractors. By asking one simple question — How likely is it that you would recommend [Business X] to a friend or colleague? — you can track these groups and get a clear measure of your company’s performance through its customers’ eyes. Customers respond on a 0-to-10 point rating scale and are categorized as follows:

Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth.
Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.”

Sources:
The Ultimate Question | Bain & Company | http://www.netpromoter.com

Note: All NPS values, including the industry benchmark, are calculated from customer responses submitted to BBB.

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Rubber Roof Repair in Brookline

Below is a video showing one of our more challenging recent projects in Brookline, MA. This is a two-foot parapet wall ledge that we had to tear down in order to install new rubber roof system.

We also had to spend a week trapping a nest of squirrels that were coming in through a hole and rebuilding the rotted wood before applying the rubber roof system on the ledge and the perimeter.

Tips for Choosing a Roofing Contractor

When you are searching for a roofing contractor for your next home improvement project, there are a number of factors you want to consider. We routinely receive many of the same questions from our customers, and thought we would share some ideas you should take into consideration.

First, is the contract you are working with licensed and bonded?

This is an important factor. You don’t want to hire anyone who doesn’t have the necessary roofing experience to work on your home. While you may find someone who can offer a better price initially, a few months or years down the line and you may find a poor repair job or installation can cost you much more than planned.

Is the contractor a member of the BBB?

While a BBB ranking doesn’t necessarily mean the person has the right experience, it is a leading indicator. We are very proud to maintain an A+ ranking with the BBB, with no reported consumer complaints.

Is the company insured?

This is a VERY important item some people overlook. Any roofing company you consider should maintain current insurance, and be willing to show you the appropriate documentation.

Can they do more than just the roof repair?

A lot of times a leaking roof can be representative of other problems–a bad gutter system, structural problems, etc. It is important the person who is doing your repair work be an expert in many areas. Sometimes just patching a small hole is not enough to fix a problem, and could make a situation worse. Be sure to have someone inspect your entire roof for damage.

Are other customers willing to recommend the company?

This is a very important factor in decided who to work with. If other customers are satisfied with their experience with a company, they will be willing to recommend the company to their friends and neighbors. We have always maintained a great relationship with our customers, and this is reflected in the many positive reviews we have received.

When considering your next roofing project, we hope you will contact us and let us show you the Recon difference. We have hundreds of satisfied customers throughout Boston and Massachusetts. We are family-owned and pride ourselves on treating each customer as a member of our family.

Call us today, 617-924-1133, and let us help you with your roofing needs.

-Bob MacKerron

Recipient of Customer Satisfaction Award

We are proud to announce we are recipients of the 2012 Talk of the Town Award for Excellence in Customer Satisfaction. This award is based on ratings given by customers on consumer-review websites and blogs, social networks, business rating services and other award information to determine the top companies across the country. Only those high ranking businesses with a 4-5 star rating win the Talk of the Town News Customer Satisfaction Award.

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