What Makes a Customer Give a Bad Review?

Something I wanted to discuss today was bad reviews of roofers. We are fortunate to not have any customers who were dissatisfied with our work and felt they needed to get online and bash our good name. But unfortunately, this is a common practice in the roofing industry. And I wanted to disspell the myth that all roofers are bad guys who can’t be trusted. In fact, most of us are reputable, hard-working individuals who want to help the customer.

We know roofing or gutter cleaning or repair is the last thing you want to spend money on. But we also know how important it is. We don’t want to cut corners because it will mean problems down the line. Often, customers don’t realize when they choose the cheapest alternative, it ends up being more expensive in the long term. Sometimes, this causes customers to feel the need to write a bad review on how a contractor was trying to coerce them into spending more money.

Another thing many customers don’t think of is we risk our lives every time we step onto a roof. Whether we are repairing a damaged roof or shoveling snow in the dead of winter, there is always a risk of falling or hurting ourselves severely. We have to protect ourselves, and your home. Just by climbing up on a ladder we risk ending our careers and hurting our families. When we make a specific recommendation, we know what is right for the job, and to get it done safely and efficiently.

However, you should always be thorough in your research and not just let anyone crawl around on your home. Some questions you might want to ask a potential contractor you are considering:

– If you have a bad review, why did you receive it? Was there a legitmate reason?

– What did you do to resolve the situation?

– What provisions do you have in place to resolve any disputes?

We have been in business for over twenty years and seen all types of customer situations. That is why we are fully insured with comprehensive liability and workmen’s comp through our insurer Marshall & Diggins. This is not just to protect us, but our customers and their property.

Of course numerous bad reviews might mean that contractor doesn’t take their business seriously, and you should be careful hiring them. But do a little research, and you will be able to tell the reputable roofers from the rest of the pack.


Underground Drainage System – Solution to basement flooding

Yesterday I was installing an underground draining system for a gutter drain pipe system in Brighton, MA because the Commonwealth of Massachusetts has prohibited draining directly into the city sewer systems in that area. This has caused a great deal of basement flooding and unecessary headaches for homeowners.

An underground drainage system is a great solution this problem that you may not have been aware of. It can typically be installed in less than a day, and can be done for much less than you might think.

If you have issues with basement flooding and would like to find out how we can install a similar drainage system for you, call me at 617-924-1133. I’ll be happy to review your current draining situation and see what we can do to improve it.


Fixing Gutter Problems

We recently shot a video of a home in Sudbury, MA which had an improper installation of Hicks vents and a gutter guard system. The customer had problems right from the start with clogged gutters due to the drainpipes being too small.

Additionally, the combination of Hicks vents and gutter guards should never be used as it causes snow and ice to build up on top of the gutter guards and then ice dams can form right up inside the roof, causing damage to the facia, siding, which eventually can cause major leaks.

If you would like to watch the video that shows the problems this type of installation can cause, click here.

We hope you find this video informative.

-Bob Mack

Rubber Roofing – Preventing Leaks

Recently we installed a rubber roof system in Watertown, MA. Often in New England, you have to deal with unexpected weather. In this case, 3 days of rain.

This is a video explaining a very simple solution to keep the rubber roof from leaking until the flashing is completed. We use a filler primarily used for air sealing. As you will see, the room underneath remained perfectly dry in the extreme weather.

If you would like to learn more about rubber roofing and how we can install a rubber roof on your home quickly and easily, please watch our other videos, or call us today at 617-924-1133.