A Perfect 10 from the BBB

We are very proud to have received a Net Promoter Score of 100% from the BBB.
Based on our commitment to customer service and 36 consecutive months with zero consumer complaints, we have earned a Net Promoter score of 100%. This means that of all the customers we service, they would not only continue to use our services, but recommend us to a friend or neighbor. We are also proud to be ranked considerably higher than the industry standard for Gutter Cleaning and Roofing at 88%.

Below is the Better Business Bureau’s description of what a Net Promoter Score means for a business.

Your BBB Net Promoter Score (NPS)
netpromter.com details that NPS is based on the fundamental perspective that every business’s customers can be divided into three categories: Promoters, Passives, and Detractors. By asking one simple question — How likely is it that you would recommend [Business X] to a friend or colleague? — you can track these groups and get a clear measure of your company’s performance through its customers’ eyes. Customers respond on a 0-to-10 point rating scale and are categorized as follows:

Promoters (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth.
Passives (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
Detractors (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.”

Sources:
The Ultimate Question | Bain & Company | http://www.netpromoter.com

Note: All NPS values, including the industry benchmark, are calculated from customer responses submitted to BBB.

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